Cancel Policy

Effective Date: 15/02/2025

At TraceNcode Technologies Pvt. Ltd., we understand that sometimes circumstances change, and you may need to cancel or modify a service or subscription. This Cancellation Policy outlines the terms and conditions under which cancellations are accepted for our software solutions and services.

1. Software Subscriptions or Licenses

For any software subscriptions, licenses, or ongoing services provided by TraceNcode Technologies, the following terms apply:

30-Day Cancellation Window: You may cancel your subscription or license at any time within 30 days from the start of the billing cycle. In such cases, you will receive a full refund for the unused portion of the service, minus any processing fees.
After 30 Days: Cancellations made after the initial 30-day period are non-refundable. However, you may discontinue using the service at any time, and you will not be billed for the next billing cycle.
Annual Subscriptions: For annual subscriptions, a refund will only be issued if cancellation occurs within the first 30 days of the subscription term. After that, no refund is available, but you may continue using the service until the end of the current billing cycle.

2. Custom Development or Consulting Services

For any custom software development, consulting services, or projects that have been initiated, the following applies:

Project Start Date: If the work has not yet commenced or the initial consultation has not been conducted, you may cancel with a full refund of any upfront fees paid.
Post-Project Start: If the development or consulting services have already begun, you will be liable for a cancellation fee which covers any time and resources already spent on the project. The cancellation fee will be calculated based on the percentage of work completed at the time of cancellation.
Non-refundable Deposits: Any deposit or advance payment made before the start of a project is non-refundable, except in cases where we are unable to deliver the agreed-upon services or products.

3. Maintenance & Support Services

For ongoing maintenance and support contracts:

Monthly Services: You may cancel your maintenance and support services with a 15-day notice period. The service will remain active until the end of the current month, and no future charges will apply.
Annual Maintenance Contracts (AMC): For AMCs, a 30-day notice period is required for cancellation. Refunds for unused services will be processed on a pro-rata basis, minus any applicable administrative or processing fees.

4. How to Cancel

To initiate a cancellation:

Contact Us: Please reach out to our customer support team at [Your Email Address] or [Your Contact Number] to request a cancellation.
Provide Details: Include relevant information, such as your account number, the service or subscription you wish to cancel, and any other necessary details.

Our team will process your cancellation request and confirm within 1-2 business days.

5. Exceptions

We may make exceptions to our cancellation policy in cases where we are unable to provide the agreed-upon service due to technical issues or other circumstances beyond our control. In such cases, we will work with you to offer a refund or alternative solutions.

6. Changes to This Cancellation Policy

We may update or modify this Cancellation Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our cancellation procedures.

7. Contact Us

If you have any questions or concerns regarding our Cancellation Policy, please contact us at:

TraceNcode Technologies Pvt. Ltd.