Cancel Policy

Effective Date: 15/02/2025

At Tracencode, we strive to provide the best possible service experience. This Cancellation and Refund Policy explains the terms under which users may request cancellation or refund for any services or products purchased through our platform.

1. Applicability

This policy applies to all customers who purchase software solutions, ERP subscriptions, or related services via https://erp.tracencode.tech.

2. Service Cancellation

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• Customers may request a service cancellation within 7 days of purchase if the service has not been delivered or accessed.
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• Cancellations are only accepted through a written request to support@tracencode.tech.
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• For ongoing subscriptions, cancellation will stop the next billing cycle, but the current cycle will continue until the end of the paid term.

3. Refund Policy

Eligibility:

Refunds are only applicable under the following conditions:

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• The service was not delivered as described.
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• The customer experienced unresolved technical issues and reported them promptly.
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• Duplicate or accidental payments occurred.

Non-Refundable:

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• Setup, onboarding, consultation, or customization charges.
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• Services that have been fully delivered or consumed.
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• Delays due to customer-side inaction or third-party services.
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• Change of mind or expectations beyond the agreed scope.

4. Processing of Refunds

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• Approved refunds will be processed within 7–10 business days to the original payment method.
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• You will be notified via email once the refund is initiated.

5. How to Request a Refund

Please write to us at support@tracencode.tech with the following:

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• Order/Invoice number
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• Reason for cancellation/refund
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• Any relevant supporting documents or screenshots

6. Dispute Resolution

In case of any disputes, we encourage users to first contact our support team. If the issue remains unresolved, it may be escalated to the appropriate consumer grievance redressal authorities in India, in compliance with the Consumer Protection Act, 2019.

7. Contact Us

For all questions regarding this policy, please reach out to:

Tracencode

Email: support@tracencode.tech

Website: https://erp.tracencode.tech