Client Background
A multi-outlet casual dining restaurant chain in Dubai, faced challenges in managing orders, kitchen operations, inventory, and customer loyalty programs. The restaurant aimed to improve efficiency, reduce errors, and provide a seamless dining experience.
Challenges
- Manual Order Management: Orders were often handwritten or taken via separate POS terminals, leading to errors.
- Inventory Wastage: Poor stock tracking resulted in food wastage and inaccurate ingredient levels.
- Slow Billing Process: Billing was time-consuming, leading to customer dissatisfaction during peak hours.
- Disconnected Operations: Kitchen, front-of-house, and inventory systems were not integrated.
- Limited Customer Insights: Loyalty programs and promotions were not automated or personalized.
TraceNcode Solution
TraceNcode implemented Odoo Restaurant & POS Management, integrating front-of-house, kitchen, and inventory for a unified workflow.
Key Implementations:
- POS Integration: Installed Odoo POS across all outlets with tableside ordering and payment options.
- Kitchen Display System (KDS): Orders sent directly from POS to the kitchen for faster preparation.
- Inventory Management: Integrated ingredient tracking with automated stock updates for each order.
- Menu Management & Promotions: Digitized menus with dynamic pricing, combo offers, and loyalty program integration.
- Real-Time Reporting: Dashboards for sales, revenue per outlet, ingredient usage, and peak hour analysis.
- Multi-Outlet Management: Centralized control over stock and reporting for all branches.
Results & Impact
- Order errors reduced by 70%, improving customer satisfaction.
- Food wastage decreased by 25% due to accurate inventory tracking.
- Billing time reduced by 50%, accelerating table turnover during peak hours.
- Management gained real-time insights into sales, inventory, and customer preferences.
- Loyalty program engagement increased by 40%, driving repeat business.
Client Testimonial
"With TraceNcode’s Odoo restaurant management solution, our operations have become seamless. From the kitchen to the POS, everything is connected, reducing errors and improving efficiency. Our customers are happier, and our managers finally have real-time control."
— Operations Manager, Dubai
