Client Background
A mid-sized retail chain based in Kuwait City, Kuwait, operates 10 outlets selling electronics and home appliances. The company struggled with managing sales, inventory, and promotions efficiently across multiple stores.
Challenges
- Disconnected Sales Channels: Each store operated independently, making it hard to consolidate sales data and track stock levels.
- Manual Billing: Cashiers manually entered items, leading to billing errors and slow customer checkout.
- Inventory Issues: Stock levels were not updated in real time, causing frequent stockouts and overstock.
- Promotion & Loyalty Program Management: Promotions, discounts, and loyalty points were managed manually, leading to inconsistencies.
- Limited Reporting: Management lacked real-time insights into sales, revenue, and product performance.
TraceNcode Solution
TraceNcode implemented Odoo POS, integrating all retail operations across stores, inventory, and accounting to streamline sales and improve customer experience.
Key Implementations:
- Multi-Store POS Integration: All stores connected to a centralized system with real-time stock updates.
- Automated Billing & Barcode Scanning: Faster and accurate checkout process for customers.
- Inventory Synchronization: POS automatically updated inventory levels and generated purchase alerts.
- Promotion & Loyalty Management: Configured discounts, special offers, and loyalty points automatically.
- Custom Dashboards & Reporting: Real-time insights into sales per outlet, product performance, and revenue.
- Offline Mode: POS continued functioning during internet outages, syncing automatically when online.
Results & Impact
- Checkout speed improved by 50%, enhancing customer satisfaction.
- Billing errors reduced by 90%, improving accuracy and trust.
- Real-time inventory visibility prevented stockouts and reduced overstock by 20%.
- Promotions and loyalty programs automated, increasing repeat purchases by 25%.
- Management gained actionable insights for better decision-making across all outlets.
Client Testimonial
"TraceNcode’s Odoo POS solution has revolutionized our retail operations. Sales, inventory, and promotions are fully automated and synchronized across all stores, making our operations smoother and more efficient."
— Retail Operations Manager, Kuwait City
