Client Background
A mid-sized hotel chain based in Rio de Janeiro, Brazil, operates 5 boutique hotels and offers lodging, dining, and event services. The group struggled with reservations, housekeeping management, and customer experience.
Challenges
- Fragmented Reservation System: Bookings were managed separately for each property, causing double bookings and confusion.
- Manual Check-In/Check-Out: Front desk processes were time-consuming, leading to longer wait times.
- Housekeeping Management Issues: Room status and cleaning schedules were tracked manually, leading to inefficiencies.
- Disconnected Guest Services: Restaurant, spa, and other guest services were not integrated with room management.
- Limited Reporting: Management lacked insights into occupancy rates, revenue, and operational performance.
TraceNcode Solution
TraceNcode implemented Odoo Hospitality Management, integrating reservations, front desk operations, housekeeping, and guest services for a unified system.
Key Implementations:
- Centralized Reservation Management: All bookings managed in a single platform, preventing double bookings and conflicts.
- Automated Check-In & Check-Out: Digital check-in/out processes reduced wait times for guests.
- Housekeeping Module: Real-time room status and cleaning schedules optimized staff allocation.
- Integrated Guest Services: Restaurant, spa, and other services linked with room management for seamless billing.
- Custom Dashboards & Reporting: Insights into occupancy rates, revenue per room, and service utilization.
- Customer Relationship Management: Loyalty programs and personalized offers automated to enhance guest experience.
Results & Impact
- Reservation accuracy improved by 95%, eliminating double bookings.
- Front desk processing time reduced by 50%, enhancing guest satisfaction.
- Housekeeping efficiency increased by 30%, optimizing staff schedules.
- Integrated services improved guest billing accuracy and experience.
- Management gained real-time operational visibility, enabling better planning and decision-making.
Client Testimonial
"TraceNcode’s Odoo Hospitality solution has completely transformed our operations. Reservations, guest services, and housekeeping are now integrated, making our hotels more efficient and guest-friendly."
— General Manager, Rio de Janeiro
