Client Background
“HealthFirst Pharmacy”, a mid-sized retail pharmacy based in Manila, Philippines, offers prescription medicines, over-the-counter products, and wellness items. The pharmacy faced challenges in inventory management, sales tracking, and regulatory compliance.
Challenges
- Inventory Management Issues: Manual tracking led to stockouts of essential medicines and overstock of slow-moving items.
- Expired Products: Lack of systematic tracking caused occasional sales of near-expiry products.
- Billing Errors: Manual billing led to pricing errors and discrepancies with inventory.
- Regulatory Compliance: Difficulty maintaining accurate records for controlled drugs and reporting requirements.
- Limited Customer Insights: Customer purchase history and preferences were not tracked, reducing the ability to offer personalized service.
TraceNcode Solution
TraceNcode implemented Odoo Pharmacy Management, integrating inventory, sales, and regulatory compliance to optimize pharmacy operations.
Key Implementations:
- Automated Inventory Management: Real-time stock updates with alerts for low stock and near-expiry products.
- Barcode Scanning: Medicines tagged with barcodes to track sales and reduce errors.
- Billing & POS Integration: Accurate billing automatically linked to inventory updates for seamless operations.
- Regulatory Compliance: Maintained records for controlled drugs and automated reports for local authorities.
- Customer Management: Purchase history tracked to offer loyalty programs and personalised recommendations.
- Custom Dashboards & Reports: Real-time insights into sales trends, stock levels, and revenue.
Results & Impact
- Stockouts reduced by 40%, ensuring essential medicines were always available.
- Expired product sales eliminated, improving compliance and customer trust.
- Billing errors reduced by 95%, enhancing operational efficiency.
- Regulatory reporting became automated and accurate, reducing administrative burden.
- Customer engagement improved with personalized services and loyalty programs.
Client Testimonial
"TraceNcode’s Odoo Pharmacy solution has transformed our operations. Inventory, sales, and compliance are now fully automated, allowing us to focus on providing better service to our customers."
— Pharmacy Manager, Manila
