Client Background
A multi-specialty healthcare provider based in Singapore, offers outpatient services, diagnostics, and wellness programs. The clinic faced challenges managing patient records, appointments, billing, and inventory of medical supplies.
Challenges
- Disorganized Patient Records: Patient data was maintained across multiple systems, leading to delays and errors.
- Appointment Management Issues: Scheduling and rescheduling appointments manually caused double bookings and long wait times.
- Billing Delays: Manual billing and claims processing slowed revenue collection.
- Inventory Management Gaps: Difficulty tracking medical supplies and equipment usage, leading to stockouts.
- Limited Reporting: Management lacked insights into patient flow, staff utilization, and financial performance.
TraceNcode Solution
TraceNcode implemented Odoo Healthcare Management, integrating patient management, appointments, billing, and inventory for efficient clinic operations.
Key Implementations:
- Centralized Patient Records: All patient data stored securely with easy retrieval for consultations and history tracking.
- Appointment Scheduling Automation: Online booking, automated reminders, and conflict-free scheduling.
- Billing & Claims Integration: Automatic invoice generation, insurance claim tracking, and payment recording.
- Medical Inventory Management: Real-time tracking of medications, diagnostic kits, and medical equipment.
- Staff & Resource Management: Allocation of doctors, nurses, and rooms optimized for efficiency.
- Analytics & Reporting Dashboards: Real-time insights on patient visits, revenue, and resource utilization.
Results & Impact
- Appointment scheduling efficiency increased by 60%, reducing patient wait times.
- Billing processing time reduced by 50%, improving cash flow.
- Medical supply stockouts decreased by 40% due to real-time tracking.
- Patient satisfaction improved due to streamlined services and faster response.
- Management gained real-time operational insights enabling better planning and decision-making.
Client Testimonial
"TraceNcode’s Odoo Healthcare solution has transformed how we operate. From patient appointments to billing and inventory management, everything is now seamless and efficient."
— Clinic Manager, Singapore
